How this website handles information

Information you choose to provide

When you request a cleaning quote or a Leadworks business review, the form may ask for contact details, business or service information, location or ZIP code, scheduling preferences, and any notes you decide to include. Phone calls and emails may be handled through configured phone, voice-call, or email service providers.

Campaign and visit information

To understand which outreach brings people to the right page, this website may record campaign labels included in a link, such as UTM values and common advertising click IDs. It may also record the landing-page path, a referrer with its query details removed, whether a visitor selected a call, text, email, or booking link, and whether a quote form was started, submitted, securely captured, or routed through the fallback process.

Contact and conversion reporting records the type of action, the page, the page section, a submission identifier, delivery status, and campaign details. It does not send the text of a message, the content of an email, or the visitor's phone number through that reporting form.

How information is used

Information may be used to respond to requests, prepare estimates or business reviews, operate and protect the website, understand which campaigns lead to inquiries, improve customer follow-up, and meet applicable operational or legal needs.

Netlify form handling

This website uses Netlify to host the site and process its forms. Form submissions and campaign-touch records may be stored by Netlify and may generate email notifications for our team. Netlify handles that information under its own service terms and privacy practices.

Voice-call handling

Retell, or another configured voice-call provider, may process call metadata, contact details, call summaries, transcripts, recordings when enabled, and consent status to answer calls and support follow-up. The resulting lead record may be sent to Netlify for storage and team notification. An automated call or lead record does not by itself confirm an appointment or final price.

Information stored in your browser

The site may use local browser storage to remember first-touch and last-touch campaign or referral information on that device. Browser storage stays on that device unless the browser or another installed tool synchronizes it. You can remove it by clearing site data in your browser.

Service providers, retention, and security

Information may be handled by service providers that support website hosting, forms, email, scheduling, phone, or related operations. It may also be disclosed when reasonably needed to comply with law, protect rights or safety, or operate the requested service. Information is kept for as long as reasonably needed for those purposes; exact timing may vary by the service provider and operational or legal needs.

Reasonable steps are used to protect information, but no website, device, or transmission method can be promised to be completely secure.

Your choices and questions

You do not have to use a website form. You may call, text, or email using the contact information published on the relevant business page. You may also clear browser site data to remove locally stored campaign information.

For a Prestige Coastal privacy question, email estimates@prestigecoastalcleaners.com. For a Prestige Leadworks privacy question, email leadworks@prestigecoastalcleaners.com.

Changes to this page

This notice may be updated as website practices or service providers change. The date above identifies the current version.